SALES POLICY

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

RETURN & REFUND POLICY

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note that the: products can be returned only in the country in which they were originally purchased

CANCELATION POLICY

You can cancel your order within the first 24 hours from making the purchase. Your payment shall be refunded and charges may occur as per the service providers policy. Extra charges  of no more than AED50 if the delivery is within Dubai and no more than AED100 if the delivery is to Abu Dhabi or the northern Emirates, may occur if the cancelation took place after it has been picked up and on the way to delivery. Shipping charges will be applicable in case of cancelation of orders outside the UAE

SHIPPING POLICY

General

Our shipping partners provide door to door delivery service locally and within the greater MENA region.The listed prices are including the shipping within the UAE. Customers within the GCC and the greater MENA region will be contacted on the provided email address to share the cost of shipping given by our shipping partners. Any special terms and conditions related to shipping shall be communicated with the customer in advance.

TAT

The Turn Around Time will be mentioned in the product description at the time of purchase. Most our products are available to pick from the store within 24 to 48hours. In case you wish to order multiple order our sales agent shall contact you directly to assist you with your order.

Shipping time

Shipping within the UAE is 24 to 72hrs depending on your location within the UAE. For shipping outside the UAE our sales agent shall contact you to assist you with the order.

Tracking your order

You will be able to track your order through our shipping partners website or application. Once you confirm your order we shall reply with an email showing the shipment details, time frame, tracking number and tracking methodology.

Potential delay

It is possible that your order may be delayed due to unforeseen and out of our control reasons. We shall do our best to notify you about such delay in a timely manner. Please make sure that you have provided contact details that are accessible to you at all time.

Delivery of multiple shipments

When you order several items they will be delivered to you in separate shipments on different dates basing on the TAT of each item.

Store pick up

Our store has a pick up point should you wish to pick up the item yourself should you choose to do so.

Pick up address: 502 Code Business Tower, Al Barsha 1. Dubai, UAE

Authorized Dealer for Creality and Microswiss Brand in UAE. Agent Number CXSW-190090

Crealityuae © All Rights Reserved.

First Lines FZ LLC

503, Code Business Tower

Al Barsha 1

Dubai - UAE

Tel: +971 4 398 7392

Email: info@crealityuae.ae